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Delivery & Shipping

Delivery and shipping varies dependent on the service or product in question. Our friendly delivery team will endeavour to deliver at the earliest convenience.

Delivery & Shipping

Information regarding shipping and delivery rates, timescales and transportation will vary dependent on the service being acquired and the time at which the purchase is conducted.

For products and services purchased online, the various product pages will detail the necessary information and you will also receive email confirmation.

Those orders and bookings that are placed over the phone, will be notified during the telephone conversation and will also receive email confirmation (where applicable).

Although we have summarised the main details below, we would suggest that you refer to our Website Conditions of Sale for a more comprehensive understanding.

 

General:

  • Delivery will be made within the allotted timescales provided on the product page of the ordered products.
  • We are unable to provide exact ETA’s due to high demand but will deliver at the earliest convenience.
  • Please do not make any arrangements with contractors based on these delivery dates (subject to change).
  • Should you wish to cancel an order, cancellation charges may apply.
  • For any orders that are returned (unless deemed faulty), the customer is liable for the return shipping fees equivalent to that incurred in the original order (Timber orders also incur a 75% charge of the initial order value).

Skip Hire:

  • Cancellation: Online customers get charged a £15 cancellation fee if cancelled within 48 hours of delivery date.
  • Return: If a skip is not filled and we collect it empty a £40 transport fee is charged.
  • Exchange: A standard skip exchange is charged at normal price.
  • Delivery Timescales: Normally within 48 hours but this is subject to time of year.

Bulk Bags:

  • Cancellation: If order is cancelled within 48 hours of the scheduled delivery date, then £15 (Inc VAT) cancellation fee will apply
  • Failed Deliveries: If a delivery is not achievable through fault of the customer, the customer is liable for the cost of returning the products – equivalent to that charged in the original order
  • Return: Unused bags can be collected form site subject to being untouched and a collection charge.
  • Exchange: Unused bags can be collected form site subject to being untouched and a collection.
  • Delivery Timescales: 1-5 Working Days.

Concrete:

  • Cancellation: Cancellation’s must be made by 3pm the day prior to delivery if not cancellation will be minimum of £60 (£10 per M³ minimum of 6M³).
  • Return: £150 per metre for returned concrete.
  • Diversion: £150 to divert a load.
  • Delivery Timescales: 48 hours for specific timeslots.
  • Waiting time: £1.25 per minute after 30 minutes FOC.

Aggregate Supply:

  • Cancellation: No charge if 24-hours prior – subject to charge if cancelled on the same day.
  • Return: Unused material can be collected at an applicable charge.
  • Exchange: N/A
  • Delivery Timescales: ASAP subject to availability.
  • Other: The waiting time charges of £60 per hour will apply, after 15 minutes from the time of arrival. Grab Lorries will be charged at £65 per hour.
  • Wasted journey charges will apply.

Timber:

  • Shipping rates vary dependent on the value of orders placed – please see Timber Delivery Information page for more details.
  • As with all natural materials, our Timber supply may be subject to movement and deterioration as they season, this is not to considered to be a fault or defect.
  • This may become evident with shakes, splits and warping.
  • Timber return incur a 75% charge of the initial order.

Turf:

  • Shipping rates vary dependent on the value of orders placed – please see product pages for more details.
  • Any discrepancies with the product need to be reported on the same day as delivery.
  • Laying of the turf needs to occur within 24-hours of receipt to preserve the best condition, otherwise deterioration is likely and refunds / returns are not permitted.

Grab Hire:

  • Cancellation: No Charge if 24-hours prior – subject to charge if cancelled on the same day
  • Return: N/A
  • Exchange: N/A
  • Delivery Timescales: ASAP subject to availability
  • Other: The waiting time charges of £60 per hour will apply, after 15 minutes from the time of arrival. Grab Lorries will be charged at £65 per hour.
  • Wasted journey charges will apply.

Paving:

Delivery & Shipping

Our friendly delivery team will do what they can to accommodate any specific shipping requirements if notified and where appropriate.

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