FAQ’s
Recognising that it’s not always convenient to call us for assistance or information about our different services, we’ve created a dedicated knowledge and resource library which should help with many of the FAQ’s and common queries that we receive.
Frequently asked questions, please select a category
Aesthetically, are your Aggregate materials consistent?
As the majority of the Aggregate materials that we supply are ‘natural’ there will always be some discrepancies in colour and physical ‘matter’. The images displayed on our website are representative of the batch at the time of photography.
We supply the highest standard of Aggregates and aim to deliver on a consistent basis.
If you have any queries, please contact our Aggregate sales team on 0800 587 3329.
Are all Aggregate materials available for collection at all sites?
The large majority of our large Aggregate material range is available at most of our collection sites. For more detail on which Aggregates are available where, please click here:
Alternatively, if you’re unable to find what you’re looking for, call our Aggregate sales team on 0800 587 3329 and they will be able to advise.
Are there any additional charges I should be aware of for Aggregate delivery?
Rarely are extra charges applied for Aggregate supply beyond the agreed rates at the point of order. In some instances, if there are breaches to standard T&C’s you could incur the following:
- Waiting Time Charges: £60 per hour charged after 15 mins on-site
- Wasted Journey Charges (Subject to order)
- Late Cancellation Charges (Subject to order)
Additional charges will be applied at the discretion of the Mick George Group
Are you able to provide an ETA for my Aggregate delivery?
In most instances, unless otherwise notified or for reasons beyond our control, your Aggregate delivery will be completed within the allotted time scheduled when placing the order.
If you want to confirm or amend the Aggregate delivery ETA, please call our Aggregate sales team on 0800 587 3329.
Can I request additional Aggregates or book another delivery with the driver?
No, any additional Aggregate requirements beyond the original order need to be organised through the office. Please do so by calling our Aggregate sales team on 0800 587 3329.
Can I visit one of your quarries?
Many of our quarries accept Aggregate collections, these are detailed here.
Although booking is not essential, we would advise that you call ahead to speed up your visit.
For any other queries, please contact our Aggregate sales team on 0800 587 3329.
Can we pay for the Aggregates when collecting or on delivery?
Yes, it is possible to make payments for your Aggregates at most of our collections facilities. You do however have the opportunity to pay at the point of order, or adding to your credit account (if you have one active).
However, payments cannot be made to delivery drivers on receipt of the Aggregates. All delivered Aggregates need to be paid for up-front.
Can you deliver Aggregates if there are obstacles in the way?
If there are walls, fences or other obstacles blocking the natural delivery path for the Aggregates, we would look to overcome this with the most suitable delivery method.
Please call our Aggregate order line on 0800 587 3329 and they will be happy to assist. In some instances, this might not be possible. Each case would be viewed on its own merit.
Do you screen your topsoil?
Our standard topsoil is screened through a 40mm processor. In addition, we do offer alternative premium topsoils at BS certification.
How long does it take to get a refund on my Aggregate delivery?
Once your Aggregate refund has been processed, it will take approximately 3-5 days to receive your refund (subject to which bank).
What Aggregate delivery methods are available?
We are able to supply aggregates either loose, bagged, collected or in a skip, dependent on volume. Our large range of tippers cover projects from as little as 1-tonne to 29-tonne plus.
What Aggregate materials are available?
We specialise in supplying primary and recycled Building Materials including but not limited too; Ballast, Granite, Type 1 MOT, Limestone, Sand, Gravel, Topsoil, 6F2 Hardcore and Crushed Concrete.
In addition, we also supply a wide range of decorative materials including Slate, Chippings, Bark, Pebbles and Cobbles.
What are the coverage areas for your Aggregate delivery service?
Dependent on the delivery mechanism selected, loose or bagged, will determine the coverage area.
For loose deliveries, we cover the majority of the East Midlands and Anglia regions. If you are unsure or would like to query a specific delivery area, please contact our Aggregate sales team on 0800 587 3329.
For Bulk Bag delivery, we are able to cover all of mainland England. Delivery charges or premium pricing may apply.
What do we do if we have access issues for the Aggregate delivery?
We run a diverse fleet of tipper which can usually accommodate all types of terrain and access restrictions. If you are unsure, call our Aggregate department on 0800 587 3329 and they’ll be happy to assist.
What grade of Aggregates do you provide?
Our range of primary and recycled Aggregates or classified to the highest standard, achieving ‘Cambs Spec’ rating that complies with the Waste & Resources Action Programme (WRAP) and REACH.
What is the availability for Aggregate Delivery?
Dependent on the delivery method chosen, will dictate the speed at which we’re able to deliver your Aggregates. We would aim to deliver at the earliest opportunity unless otherwise requested.
Standard delivery timescales:
- Bulk Bags : 1-5 Days (Dependent on demand)
- Loose Tipper : 1-5 Days (Dependent on demand)
- In Skip : 1-5 Days (Dependent on demand)
What size are your Aggregate delivery vehicles?
Dependent on the delivery method chose, the vehicle dimensions are likely to change – see below for more details (estimate only, will vary dependent on make and model of the vehicle).
- 8 x 4 Tipper – SCANIA Aluminium : Length 9.45m / Width with mirrors 2.9m / Width rear of lorry 2.6m / Height 3.7m / Height of Body 8ft
- 8 x 4 Tipper – SCANIA Steel : Length 9.45m / Width with mirrors 2.9m / Width rear of lorry 2.6m / Height 3.7m / Height of Body 7ft 11″
- 8 x 4 Tipper – SCANIA Hi-Side Aluminium : Length 9.45m / Width with mirrors 2.87m / Width rear of lorry 2.57m / Height 3.66m / Height of Body 9ft 7″
- 8 x 4 Tipper – DAF CF : Length 9.14m / Width with mirrors 2.9m / Width rear of lorry 2.6m / Height 3.35m
- 8 x 4 Tipper – MAN : Length 9.14m / Width with mirrors 2.9m / Width rear of lorry 2.6m / Height 3.5m
- 8 x 4 Tipper – DAF CF Grab : Length 9.14m / Width with mirrors 2.9m / Width rear of lorry 2.6m / Height 3.35m
- 8 x 4 Tipper – SCANIA Grab : Length 9.5m / Width with mirrors 3m / Width rear of lorry 2.55m / Height 3.8m / Height of Body 2.6m
What volume of Aggregates does each delivery method supply?
Volume will be the predominant variable in deciding which delivery method is most suitable and cost efficient for you.
– Bulk Bag: 800kg – 1000kg (per bag)
– 4 wheel: 1-10 tonne
– 8 wheel: 15 – 29 tonne
– Artic: 30 tonne plus
Where and when can we collect Aggregates from your facilities?
Where do your Aggregates come from?
The large majority of our Aggregate materials are produced from our wholly-owned network of quarries throughout East Anglia and Midlands region.
Some of our decorative ranges are sourced externally from quality, reputable suppliers.
Who do we supply Aggregates too?
We supply Aggregates to all commercial, trade and domestic clients, regardless of volume or material.
Are Mick George Environmental Approved?
Mick George Environmental is fully accredited by the Health and Safety Executive (HSE) and accredited members of ARCA – the Asbestos Removal Contractors Association.
Do Mick George Environmental provide Asbestos Removal?
Yes, Mick George Environmental are specialists in asbestos removal, abatement, clean-up and encapsulation.
Do we Decontaminate after Asbestos Removal?
Yes, to complete the Asbestos Removal process, our decontamination procedures will remove all remaining debris, residues and traces of the asbestos removal works from surfaces and the surrounding locality.
Do we provide Asbestos Skips / Containers?
We have a range of enclosed skips with lockable lids available from 14yd enclosed to 40 yd3 RORO’s, enabling you to collate and store asbestos safely on site without any risk.
Is Asbestos dangerous?
When broken, asbestos releases fine fibres into the atmosphere that can be inhaled and cause the disfunction of vital body organs, contributing towards diseases such as Lung Cancer, Asbestosis and Mesothelioma.
Is Asbestos still present today?
Restrictions on the use of Asbestos Containing Materials (ACM’s) were not introduced until the late 20th century, which means these hazardous materials are still hugely prevalent today in commercial premises built beforehand, and within an estimated 11 million UK homes.
What Asbestos Disposal techniques do we apply?
Our asbestos disposal services incorporate double bagging and wrapping bonded Asbestos and providing enclosed storage containers for bonded and fibrous asbestos. Our services are perfectly suited to dispose of asbestos products, such as asbestos floor tiles, asbestos roof tiles, and asbestos insulation board (AIB), among many other associated materials.
What Asbestos Management services do we provide?
From site inspection and surveys to removal and disposal, Mick George Environmental is fully licenced by the Health and Safety Executive (HSE) to test, manage and complete works for non-licensed, notifiable non-licensed and licensed asbestos and asbestos contaminated materials.
Our Asbestos Management service incorporates asbestos surveys, analysis, and removal, as well as more complex encapsulation, repair and cleansing requirements
What is the process for Asbestos Removal?
Any area where Asbestos is present will be sealed off using polythene and timber to create an airtight enclosure, which will contain asbestos airborne fibres. In addition, controlled wetting techniques such as spraying and injection, and, or air monitoring practices may be employed to ensure control levels are never exceeded and that the area concerned is safe for reoccupation.
What Sectors do we complete Asbestos Removal in?
We have extensive asbestos removal experience in a range of Sectors, including demolition, government agencies, health authorities, industrial, commercial and residential properties, manufacturing, retail and education, as well as contaminated land remediation.
What types of Asbestos Survey are available?
In general, there are three types of Asbestos Survey commonly carried out:
– Management Survey: Its purpose is to locate, as far as reasonably practicable, the presence and extent of any suspect ACMs in the building which could be damaged or disturbed during normal occupancy, including foreseeable maintenance and installation, and to assess their condition.
– Refurbishment and Demolition Survey: Needed before any refurbishment or demolition work is carried out and is used to locate and describe, as far as reasonably practicable, all ACMs in the area where the refurbishment work will take place or in the whole building if demolition is planned.
– Pre-Purchase Survey: To provide homebuyers with peace of mind that the property is safe and free of asbestos related risks. This report is increasingly required to satisfy the terms of lenders for new and re-mortgages, as well as speeding up the process for property selling.
Who’s responsibility is it to manage Asbestos?
If you are a landlord, tenant or managing agent of a commercial property built before 2000, by law you must have an asbestos register in place at all times.
If your commercial property has previously been shown to contain asbestos you must have an Asbestos Management Plan and risk register which should be updated annually.
If you plan to undertake any refurbishment or demolition work, you must have a Refurbishment and Demolition Survey.
If you are a homeowner, you do not have a legal duty to manage asbestos under the Control of Asbestos Regulations 2012, but you are required to protect anyone carrying out work at your property. You may also need a Refurbishment & Demolition if planning any refurbishment work.
Am I able to return a Bulk Bag?
Yes, as long as the materials are unchanged from the condition originally delivered. Collection charges will apply, normally charged at £15 per bag (subject to location).
Are Bulk Bag collections available?
Yes, this can be arranged but we would advise that it is booked ahead by calling our Aggregate sales team on 0800 587 3329.
This service will be limited to our Mepal site only – view site locations for more details.
A suitable vehicle will be required.
Are the materials in your Bulk Bags consistent?
As the majority of the Aggregate materials that we supply are ‘natural’ there will always be some discrepancies in colour and size when ordered at different stages (albeit, the particle size will always be within the dimensions stated on the product description). The images displayed on our website are representative of the batch at the time of photography.
We supply the highest standard of Aggregates and aim to deliver on a consistent basis.
If you have any queries, please contact our Aggregate sales team on 0800 587 3329.
Are Trade discounts available on Bulk Bags?
Yes, credit account holders get a reduced rate which starts at £32.99 per bulk bag and free delivery (subject to location)
Are you able to provide an ETA for my Aggregate delivery?
In most instances, unless otherwise notified or for reasons beyond our control, your Bulk Bag delivery will be completed within the allotted time scheduled when placing the order – usually 1 – 5 days (dependent on demand)
If you want to confirm or amend the Aggregate delivery ETA, please call our Aggregate sales team on 0800 587 3329.
Can I request additional Bulk Bags or book another delivery with the driver?
No, any additional Bulk Bags requirements beyond the original order need to be organised through the office. Please do so by calling our Aggregate sales team on 0800 587 3329.
Can I specify a time or date for my delivery?
At the point of ordering over the phone you can request a specific date and time and we’ll do what we can to accommodate.
Please note that although we will try to meet all delivery date / time requests, this will not always be possible.
In which case, Bulk Bags will usually be delivered within our standard 1-5 days (dependent on demand).
Can we pay for the Bulk Bag when on delivery?
No, payments cannot be made to delivery drivers on receipt of the Bulk Bags. All delivered Aggregates need to be paid for up-front.
Can you deliver Bulk Bags if there are obstacles in the way?
Deliveries will be made on a Hi-ab vehicle which requires 2.6m minimum for access. The arm on this vehicle can reach between 6-8m, varying on access and obstacles. We’re unable to drive over raised kerbs; man-hole covers or grass. Bags must also be placed on private property. If we can’t carry out the delivery as intended due to site restrictions, wasted journey charges may apply.
We advise that you inform of us any walls, fences or other obstacles at the point of ordering to confirm that we’re able to deliver as intended.
Generally, we can lift over a obstacles up to 6ft in height. Subject to the driver’s discretion.
Do I have to be present for the delivery of my Bulk Bag?
No, we will happily deliver your bulk bag to the most convenient position deemed appropriate at the address stated for delivery without anyone being present.
If there is a specific location that you would like us to leave the Bulk Bag, please state at the point of ordering.
How long does it take to get a refund on my Bulk Bag delivery?
Once your Bulk Bag refund has been processed, it will take approximately 3-5 days to receive your refund (subject to which bank).
What Aggregate materials are available in your Bulk Bags?
We specialise in supplying primary and recycled Building Materials including but not limited too; Ballast, Granite, Type 1 MOT, Limestone, Sand, Gravel, Topsoil, 6F2 Hardcore and Crushed Concrete.
In addition, we also supply a wide range of decorative materials including Slate, Chippings, Bark, Pebbles and Cobbles.
What are the coverage areas for your Bulk Bag delivery service?
For Bulk Bag delivery, we are able to cover all of mainland England. Rationalised delivery charges apply.
What delivery charges apply to Bulk Bags delivery?
Regionalised delivery charges apply to our Bulk Bag delivery service.
As standard; Zone 1 – 3 are as follows –
- 1 Bag = £15 delivery
- 2 Bags = £10 delivery
- 3+ Bags = Free
Other zones are charged at £30 per bag – see map for more details.
Trade account customers receive free delivery in Zone 1 – 3
What do we do if we have access issues for the Bulk Bag delivery?
We run a diverse fleet of tipper which can usually accommodate all types of terrain and access restrictions. If you are unsure, call our Aggregate department on 0800 587 3329 and they’ll be happy to assist.
What do we do with the Bulk Bag once we have unloaded the materials?
You have a few options:
• Safely dispose (the bags are recyclable)
• Fill with waste and request a collection
• Collection charges will apply per bag depending on the waste disposed of. More information can be found on our waste bag collection section here
• Keep for future use
What is the availability for Bulk Bag Delivery?
We would aim to deliver at the earliest opportunity unless otherwise requested.
Standard delivery timescales:
- Bulk Bags : 1-5 Working Days (Dependent on demand)
What size are your Bulk Bag delivery vehicles and what access requirements are needed?
Dependent on the delivery method chose, the vehicle dimensions are likely to change – see below for more details (estimate only, will vary dependent on make and model of the vehicle).
The vehicle is a Mercedes Axor Type 950-60 with rear mounted crane. It is a drop side lorry with 3 axle rigid body. It weighs 26 Tonnes and can carry up to 14 bags. The vehicle is 15m in length.
The arm on this vehicle can reach between 6-8m, varying on access and obstacles. We’re unable to drive over raised kerbs; man-hole covers or grass. Bags must also be placed on private property. If we can’t carry out the delivery as intended due to site restrictions, wasted journey charges may apply.
Min 3.1mtr wide access.
What volume of Aggregates are in each Bulk Bag?
There are 800kg of materials included in each bulk bag.
What’s the dimensions of your Bulk Bags?
Approximately 0.61m3 coverage – 90cm x 90cm x 90cm per bag dimensions
What’s the reach of the arm on your Hi-Ab?
Our Hi-Ab vehicles can drop bulk bags approximately 6-8m distances from the vehicle, dependent on obstructions.
Where are your Bulk Bag materials sourced from and at what standard?
The large majority of our Aggregate materials are produced from our wholly-owned network of quarries throughout East Anglia and Midlands region.
Some of our decorative ranges are sourced externally from quality, reputable suppliers.
Our range of primary and recycled Aggregates or classified to the highest standard, achieving ‘Cambs Spec’ rating that complies with the Waste & Resources Action Programme (WRAP) and REACH.
Where do I direct complaints regarding your Bulk Bag service?
Please issue any complaints regarding our Bulk Bag service here.
Who do we supply Bulk Bags too?
We supply Bulk Bags to all commercial, trade and domestic clients, regardless of volume or material.
Can we cancel our Concrete should the weather change for the worse overnight?
As inconsistent and unreliable as the weather can be in the UK, it is the responsibility of the customer to check for adverse weather conditions when ordering and give plenty of notice when cancelling to avoid late cancellation charges.
Can you pay for Concrete on collection or delivery?
Payment can be made at our Batching Plants on collection of your materials but no payments can be made to drivers on receipt of deliveries.
All delivered orders need to be paid up front at the point of ordering.
Do I need to reinforce the Ready-Mixed Concrete?
Reinforced concrete is a specialist concrete that should only be used for specific projects, we would advise that you speak to our technical team on 0800 587 3329.
Do Trade customers receive discounted Concrete?
Yes, if you Trade customers open a credit account then they will receive discounted concrete as well as many other benefits.
Do you offer a pump service for your concrete?
Yes, we’re able to supply a pumping service (at additional cost) should it be required for your project.
Equally, if this is already taken care of, we can supply on a materials only basis.
Do you supply Screed?
Yes, we are official suppliers of Cemfloor liquid screed and all associated products.
Does Mick George Concrete have any endorsements?
Mick George Concrete is designed to meet all appropriate building regulation requirements and is compliant with NHBC and Local Authority Standards. Mick George Concrete has also attained the highly recognised British Kitemark Standard for both Ready-Mixed Concrete from the batching plant and volumetric mixed concrete.
How long can the concrete lorry be on site for?
We don’t charge for the first 30 minutes that the lorry is on site. If the delivery exceeds 30 minutes, a charge will be applied. Please ask us about this when you place your order to find the best solution for you.
How long do I have before the concrete will set?
As a standard concrete has an initial set time of two hours from time of batching, although this varies from mix to mix. There are certain factors that may reduce or prolong the initial set time:
• Hot weather will reduce the initial set time and cold weather will prolong it.
• If you require more time to lay the concrete we can add retarders to the mix to assist with this.
How long should I wait before freshly laid concrete accepts traffic?
We would highly recommend that the newly concreted area should not be used by vehicles for a period of seven days. If heavy vehicles are placed on or driven over the area too soon, cracking and surface damage may appear – the same applies to foot traffic.
However, please not that it is mix specific as some designated mixes can accept traffic much quicker.
How long will the concrete last?
Our concrete is produced to the highest standard. Mick George Concrete will stand you in good stead for years to come providing it is laid and finished correctly. It is important to ensure that you use the correct mix for the job and use the correct amount. Our trained team can advise and assist you with all questions regarding the strength of concrete and which mix is most suitable for your needs.
How much Concrete will I need?
Please use our Concrete calculator to understand how much Concrete is required for your project – View here.
In general, multiplying the height x width x depth will give you approximate volume that is suitable.
How much does concrete weigh if I want to collect?
If you wish to collect concrete from our batching plant you need to make sure your vehicle is able to take the weight of the quantity you aim to purchase. As a general rule concrete weighs 2.2 tonnes per cubic metre.
Is Mick George Concrete suitable for foundations?
Mick George Concrete has been formulated to be used for foundations. It is easy to apply and has the essential workability required.
For more details on which mix type to order, please can 0800 587 3329 and our Concrete sales team will be happy to advise.
What are the Concrete mixers dimensions?
Barrel Mixer
6 cubic metres
o Overall width – excluding mirrors 2.54m
o Overall width – including mirrors 3.1m
o Overall length 8.24m
o 1st chute pivot to end of 2nd chute 1.83m
o 1st chute pivot to end of 3rd chute 2.44m
8 cubic metres
o Overall width – excluding mirrors 2.54m
o Overall width – including mirrors 3.1m
o Overall length 9.76m
o 1st chute pivot to end of 2nd chute 1.98m
o 1st chute pivot to end of 3rd chute 2.69m
Volumetric Mixer
• Overall width – excluding mirrors 2.54m
• Overall width – including mirrors 3.1m
• Overall length 9.5m
• Start of mixing Auger to end of 3rd chute 5.5m ((Max)
• Height 4.1m (13’6”)
What are the discharge methods for my Concrete after delivery?
Unloading options include:
- Wheelbarrow
- Dumper
- Skip loader
- Machine
- Straight pour tip into area
- Pump (please contact our Concrete sales team if required – 0800 587 3329)
Surcharges apply dependent on distribution method, due to extended waiting times.
What is a slump?
A slump is the consistency of the concrete:
- dry falls within the S1 category (10-40)
- medium falls within the S2 category (50-100)
- S3 is the next category (110-150)
- and lastly S4 (150-200)
What is the availability for Concrete?
We will aim to deliver your Concrete at the earliest convenience or as requested. Typically, we’re able to deliver on a next-day basis and thereafter (including Saturdays).
Our collection service is available from selected plants on a same-day basis (and thereafter).
What is the minimum load size you can deliver?
We have both barrel mixers and volumetric mixers which means the minimum load size can be as little as one metre cubed, however, we try as often as possible to deliver small loads (between one and four metres) using the volumetric concrete vehicle to prevent any ‘un-carried’ costs being charged.
What volume of Concrete can be delivered per vehicle?
We have a range of barrel mixers to efficiently cater for all concrete requirements, ranging from:
- 8m3
- 6m3
- 4m3 mini mix trucks
- and volumetrics
Where are your Concrete Batching Plants situated?
We have eight Concrete batching plants located in the following areas, for more details please visit our site locations page.
- Ellington, Huntingdon
- Dogsthorpe, Peterborough
- Mountsorrel, Leicester
- Burton Latimer, Kettering
- Milton Keynes
- Bury St. Edmunds
- Cowley Road, Cambridge
- Great Billing, Northampton
Which Batching Plants can you collect Concrete from?
With the exception of our Ellington plant, all of our other batching plants offer collections. For more information and address details, please see our site listings page.
- Dogsthorpe, Peterborough
- Mountsorrel, Leicester
- Burton Latimer, Kettering
- Milton Keynes
- Bury St. Edmunds
- Cowley Road, Cambridge
- Great Billing, Northampton
Who do you deliver Concrete too?
Our Concrete service is available to domestic, trade and commercial customers
Why should I use a specialist concrete mix rather than a standard one?
There are many ‘specialist’ mixes available throughout the industry. Many of these are a company’s own brand of proprietary mixes and at Mick George Concrete we have our own range which we are able to offer. If a design engineer has specified mixes that may sound unusual, our trained sales advisors should be able to help you with the mix design required or a suitable alternative.
Each individual project and its unique requirements will dictate which concrete mix is best suited. The mix spec can change depending on various factors, some of which are; existing ground conditions, working temperatures, traffic types and much more. If you are at all unsure of the mix you require, our concrete team are always on hand to advise.
Will the concrete mix be resistant to elements in the ground?
At Mick George Concrete we can modify the mix to cope with more aggressive ground conditions if required. Please talk to our technical team on 0800 587 3329 and they will be happy to advise.
Will the driver discharge the load into wheelbarrows?
Yes, wheelbarrow discharge is acceptable, just be sure to have plenty of barrows at the ready to avoid any waiting time charges. As a rule of thumb, we generally find that there are 26 builder’s barrow loads to 1m3 of concrete.
Are there any additional charges for Skip Bags to be considered?
Additional charges may apply to your Skip Bag collection if any of the following instances occur:
*The wrong waste type being added to a Skip Bag (E.g. metal waste being added to a plastic waste Skip Bag)
*Wasted journey – where our driver cannot collect the Skip Bag.
Wasted journeys can be caused by a number of things including, but not limited to, incorrectly filled bags, inaccessible bags, or damaged bags.
If you have any concerns prior to your Skip Bag collection, give us a call on 0800 587 3329 and the team will be happy to help.
Do I need to be present for a Skip Bag collection?
Providing you have left your Skip Bag in the correct, accessible area, you do not need to be present for the collection.
Do you collect other suppliers Skip Bags?
Yes we do! Our Skip Bag collection prices are very competitive however, we understand that you may have already ordered your bag from another supplier and now require collection.
We can collect your Skip Bag which could reduce the cost significantly, when compared to ordering from another supplier.
If you have a Skip Bag from another supplier, please get in touch with us on 0800 587 3329 to arrange collection.
How do I arrange a Skip Bag collection?
Arranging your Skip Bag collection is a simple process that requires a few steps. When you are ready to have your Skip Bag collected, give us a call on 0800 587 3329 and you will be guided through the process. A photograph of the Skip Bag will be required at this stage.
To speed up the process you can check your Skip Bag against our collection guidelines below, to ensure that everything goes as smoothly as possible on the day.
Collection Guidelines:
* Bag must be level filled, no higher than the printed text/logo on the outer bag design
* Bag has to be left on private property with easy access
* Bags must be left in a suitable place, NOT close to an enclosed or perimeter wall or fence
Waste Bag Condition:
* Must be as delivered (without damage or defect)
* If bag breaks on removal, we will provide an empty bag and driver will re-collect once re-filled by the customer
How much does it cost for a Skip Bag delivery and collection?
Our Skip Bags are very competitively priced, with prices starting at just £16.66 + Vat for the bag only, and from £41 + Vat for delivery and collection, we offer a highly efficient and cost-effective Skip Bag waste disposal service.
What is the weight restriction of a Skip Bag?
Our Skip Bags must weigh less than 1 tonne when we collect and must also adhere to the following guidelines:
*Bag must be level filled, no higher than the printed text/logo on the outer bag design
* Bag has to be left on private property with easy access
* Bags must be left in a suitable place, NOT close to an enclosed or perimeter wall or fence.
What materials can go in a Skip Bag?
The materials that you put in the Skip Bag will depend on which type you have ordered.
Generally, the same materials that would be allowed in one of our skips, will be allowed in our Skip Bags, albeit in smaller quantities/ sizes.
We offer a wide range of Skip Bags which individually allow you to dispose of the following waste materials: general waste, green/ garden waste, cardboard and paper, plastic, metal, hardcore, wood, plasterboard and inert waste types.
If you need to dispose of Asbestos, we also offer a bespoke Asbestos Skip Bag.
What size is a Skip Bag?
All of our Skip Bags are roughly 1m³ in size. The only exception to this is our Asbestos Skip Bag which is 250cm x 150cm x 60cm.
What’s the difference between a Skip and Skip Bag?
Skip Bags are a great alternative to Skip Hire however, before making the decision on which is the best choice for you, it’s good to compare the two different products.
Whether you decide to order a Skip Bag or a Skip will depend on the specific preferences and needs for your waste disposal requirements.
Skip Bags are the preferred option for smaller projects where space is limited for a temporary Skip to be located, and projects with a smaller budget as Skip Bags are generally cheaper.
Equally, Skip Bags provide more flexibility if you’re removing waste from several locations, as the Skip Bag can be transported easily.
Skip Bags can also be kept around the house to be used on multiple occasions (if not collected).
When will my Skip Bag arrive?
Our Skip Bags are delivered via Royal Mail and typically arrive within 1 – 3 working days once ordered.
Where do I leave my Skip Bag for collection?
When deciding where to leave your Skip Bag, ready for collection, the following criteria must be met.
*Bag has to be left on private property with easy access
* Bags must be left in a suitable place, NOT close to an enclosed or perimeter wall or fence.
Access Guidelines:
* Vehicle restrictions apply
* Off-Site loading, so parallel access to the Skip Bag is required
Where do you deliver Skip Bags?
Our Skip Bags are delivered nationwide via Royal Mail recorded delivery and tracking.
Are there any additional Skip Hire charges that I should be aware of?
It is rare that additional charges are applied over and above the agreed standard rates unless there has been a breach of conditions. In which case the following may apply –
- Permit Charges (non-refundable)
- Waste journey charges + waiting time charges (Assessed on a case specific basis)
- Additional tonnage
- Incorrect waste types
- Slow moving skips
Can I have Aggregates delivered in my Skip?
Yes, we are able to deliver a select range of aggregates in skips (subject to location). The skip size ordered will dictate the volume of aggregates available for delivery using this method.
Please visit our Aggregates in a Skip page for more information.
Can I put electrical items such as TV, Fridge or Freezer into the skip?
The following hazardous items are not permitted in a general skip; asbestos, oily waste, fridges and freezers, pressurized gas bottles, TVs or computer monitors, fluorescent tubes, tyres or liquids. The list is not exhaustive and if you are unsure please contact the office on 0800 587 3329.
For more information on what can or can’t be added to different skip types, please visit our Skip materials page.
Can paint tins go into the skip?
The following hazardous items are not permitted in a general skip; paint tins, asbestos, oily waste, fridges and freezers, pressurised gas bottles, TVs or computer monitors, fluorescent tubes, tyres or liquids. The list is not exhaustive and if you are unsure please contact the office on 0800 587 3329 and they will be happy to advise.
For more information, please visit skip materials page.
Can you drop the Skip on the roadside?
The customer must ensure that the skip is sited on private property that has the permission of the landowner. Skips will not be placed on public property without a valid permit from the relevant council.
Do I need a permit to have a skip?
Permits are required by most local councils for skips that need to be placed on public land and, or highways. Permits can be arranged for a maximum of 28 days. In most cases we will be able to arrange a permit for you. A few councils require that the hirer must apply for the permit; we will advise you during the booking process if you are required to arrange the permit.
Do I need to be home to sign for my skip?
No, you do not need to be home for us to deliver your skip, simply leave location instructions when placing your order and we place as requested (if possible).
Do you deliver Skip Hire to my area?
Our core Skip Hire delivery areas include Peterborough, Cambridgeshire, Northamptonshire and Leicestershire, as well as some areas of the surrounding counties.
For an exact postcode breakdown, please see our Skip Hire delivery areas page.
Do you offer a wait and load service?
Yes, we offer a wait and load service. It costs the same as hiring a skip, and the first 15 minutes waiting time are included in the cost. Any waiting after this will be charged at £60 per hour, in 15 minute block intervals. If the vehicle will be waiting on public land, a permit will still be required.
Do you offer enclosed Skips or Skips with doors?
Yes, both enclosed skips and skips with doors are available on certain size skips only, however they are limited in quantity so we would advise booking at the earliest opportunity.
How do I know which skip type I need for my job?
We offer a range of skips for different waste materials. We would advise that you look at our Skip materials page to assess which best fits your waste requirements.
How much space do I need for Skip Hire delivery?
Usually your skip will be delivered by LGV, although we have smaller trucks for tricky locations.
Your drive needs to be 2.9 metres (9ft 6inches) wide for a normal truck with a 6 cubic yard skip (standard size).
When ordered we will enquire about the location of the skip. Please advise of any access difficulties at the time. Please make sure that there is sufficient access to allow your skip in and out safely. If you are unsure, please contact us and we can provide you with the approximate dimensions required.
See our Skip guidelines for more details.
What access requirements are needed for Skip Hire?
Mick George Vehicles will not access any sites over a raised kerb and our drivers will not deliver skips where we are required to lift over walls, fences, hedges or any other obstacles, no matter how high. A written disclaimer will be required, should you (the customer) require our skips to be lifted over any obstacle that are likely to become damaged.
We need a minimum of 9.5ft in width and 22ft in height access and must be able to reverse on to the property. If your skip is being left on the road, we need a minimum of 3 car lengths.
What if I’m not finished with my skip by pick-up day?
If you have not finished with the skip on the agreed pick-up day, you should call us as early as possible. We have thousands of skips available so usually we can be flexible. However if your skip requires a new permit to be arranged, the skip may have to be removed while this is organised.
What is the duration of Skip Hire?
Unless previously agreed Skip Hire is for 7-days only. Additional rental will be charged at £10+ VAT per day.
Trade accounts – We reserve the right to apply a rental charge on slow moving skips after 28 days. Rental charge will be charged at £4 + VAT per day.
What is the ETA on Skip Hire booking?
Unfortunately we do not offer exact ETA’s for our Skip Hire booking, nor AM or PM timeslots. Where possible, we will deliver at the earliest convenience or as requested at the point of ordering.
All bookings will be delivered between the allotted times specified at the point of ordering / confirmation received, unless we call to advise otherwise.
What Materials Can Be Put In My Skip
What size skip do I need to order?
We offer a range of skip sizes from 2 cubic yards to 40 cubic yards. Have a look at our handy skip size guide to help you work out what size skip is the best for your needs.
What size skip do I need to order?
We offer a range of skip sizes from 2 cubic yards to 40 cubic yards. Have a look at our handy skip size guide to help you work out what size skip is the best for your needs.
We only accept Skips for collection that are level loaded, so please ensure you select a skip size that is sufficient for the waste you’re disposing of.
What to do if I need another Skip?
We do offer skip exchanges (subject to availability). If you need another skip once you’ve finished with your existing one, please call our Skip Hire sales team on 0800 587 3329 and they will happily assist.
What to do if i’m finished with my Skip before the intended collection date?
If you are finished with your skip before the intended skip collection date, please email us and we will arrange collection at the earliest convenience.
When will I receive my Skip Hire refund?
Once your refund has been processed, it will take up to 5 days to be received (dependent on your bank).
Where can my skip be placed?
We will place your skip in the most convenient location which might be your driveway or the road. If we need to place the skip on the road you will need a permit, correct signage and lights. Please contact us if you cannot place on private land (remember the grass verge outside your house may not be owned by you!) and we will organise a permit for you. Alternatively, we may be able to organise a wait and load facility.
So there are no issues at the time of delivery we would ask you to note:-
• Skips will not be placed on grassed areas where the vehicle has to drive across or place legs onto grass.
• Vehicles can only access any site over a drop kerb (not a raised kerb).
• Vehicles are not permitted to place legs onto council land and footpaths other than public highways.
• Placing skips on block paving, slabbed driveways, soft and un-level ground is not advisable and so is only done so at your own risk.
We cannot be held responsible for damage to customers’ property or premises if the ground or site is not suitable for a HGV. Similarly, we cannot accept any liability for damage caused to manholes not capable of carrying the weight of a HGV.
For more information, please see our skip guidelines.
Where do I direct Skip Hire complaints?
If you have a complaint regarding our Skip Hire service, please issue this too [email protected] and it will be addressed accordingly.
Will my drive be damaged by the skip?
Block paved and soft tarmac drives can be damaged when placing skips on them. Heavy skips, which require stabilising equipment, may also potentially cause damage. While we will take every care to prevent damage, please be aware that once we leave the highway you agree to indemnify us for any damage that occurs whilst on your property.
Am I able to reschedule my turf delivery?
In the unlikely event that we’re unable to complete the scheduled delivery due to access restrictions or a non-secure delivery location (front garden / driveway), you may have the option to receive the original turf the next day subject to customer approval and additional delivery charges. If the delivery can’t be rescheduled, then no refund is available.
Are there any delivery charges for turf?
We offer free nationwide delivery.
* Please note, delivery of over 210m2 will require access for an artic lorry.
Can I cancel or return my delivery?
Returns are not permitted.
In the unlikely even that we’re unable to complete the scheduled delivery due to access restrictions or a non-secure delivery locations (front garden/driveway), you may have the option to receive the original turf the next day subject to customer approval and additional delivery charges. If the deliver cannot be rescheduled, then no refund is available.
Any order cancellations need to be made two working days before your scheduled delivery date otherwise no refund is available.
Can I get a precise delivery time?
We are unable to give a previse delivery time prior to delivery. We will aim to deliver on the date you selected within the ordering process, between 7am-1pm. If this isn’t possible, our customer service team will contact you to let you know in advance.
Can I split the payments for my turf?
With PayPal, you can purchase your garden turf and pay in 3 convenient, interest free payments on all orders ranging from £30 to £2000.
Can I track my order?
Unfortunately we cannot provide live tracking of your order.
We will aim to deliver on the date you selected within the ordering process, between 8am-1pm. If this isn’t possible, our customer service team will contact you to let you know in advance.
Can you deliver over my wall?
Unfortunately, we cannot deliver over walls. We do not offer Hi-ab (truck-mounted crane) turf deliveries.
Can you deliver to a narrow road?
Turf will be delivered by a pallet courier that primarily uses 18-tonne rigid trucks. If access restrictions prevent vehicles above a certain size reaching your address, or there are other offloading or parking restrictions which could affect the delivery, let us know in the during the checkout process, so that special turf delivery arrangements can be made.
Do I need to be in to sign for the goods?
Any discrepancies with the product need to be reported on the same day as delivery. Laying of the turf is essential same day, to preserve the best condition. Therefore, we strongly advise that someone is present to receive the delivery, otherwise it will be too late to report any potential issues.
Do I need topsoil before laying turf?
The soil directly beneath new garden turf is critical to its health and because of this, we would recommend using fresh top soil to give your turf the best possible chance of gaining strength. Explore our soil range here
Do you deliver on pallets?
Yes, turf will be delivered on pallets.
Do you deliver turf in my area?
Regional delivery restrictions apply, please use the Postcode checker to seek availability.
Do you take cash on delivery?
No, all goods must be paid for before delivery.
How big is the delivery vehicle?
Turf will be delivered by a pallet courier that primarily uses 18-tonne rigid trucks.
* Please note, delivery of over 210m2 will require access for an artic lorry.
How is your turf priced?
All of our lawn turf products are priced per square metre, meaning you only need to order the amount that you require, with less wastage.
How much topsoil does my turf need?
Turf ideally needs around four inches of top soil to root in. Not everyone will need to add four inches however, you may just need to add an inch or two depending on the quality and depth of the existing soil.
How much turf do I need to buy?
Working out how much turf you require may seem like a difficult task, but in reality it is straightforward. To work out how much turf you need, simply measure the length and width of the area you wish to cover. Once you have this number, to calculate the amount of turf that you need in square metres, multiply the length by the width.
This will give you a square metre measurement and you will know exactly how much turf to order. We also provide a calculator on the product page to do the calculations for you.
How quickly do I need to water my new turf?
Typically, your new turf will require watering twice a day for the first week and then 2-3 times a week after the first week.
After the turf has been laid for 3-6 weeks, watering once a week will be fine
How soon should I lay my turf?
It is crucial that the turf is laid on the same day that it is received by the customer to preserve the best condition and to give it the best chance of survival.
How will my turf be delivered?
Turf will be delivered by a pallet courier that primarily uses 18-tonne rigid trucks. However, it is possible that your turf delivery could be made on a larger vehicle.
Grass turf is unloaded using a manual pallet trolley which is lowered to the road by the tail lift on the truck. Unfortunately, we do not offer Hi-ab (truck-mounted crane) turf deliveries. To offload the pallet, the surface must be flat and level. Since grass turf and topsoil can be heavy, and the pallet trolley pulled by the driver has small wheels, pallets cannot be delivered onto soil, grass or gravel – a tarmac or paved surface is required.
If access or other restrictions prevent vehicles above a certain size reaching your address, or there are other offloading or parking restrictions which could affect the delivery, let us know during the checkout process, so that special turf delivery arrangements can be made.
Is my order delivered to my back garden?
We offer kerbside delivery, so we would not be able to deliver into a back garden. Grass turf is unloaded using a manual pallet trolley which is lowered to the road by the tail lift on the truck. Therefor, most pallets are delivered to the road in front of the property. If your drive is a flat and solid service with dropped kerb access, then the driver may be able to deliver onto your driveway.
Is there a minimum order quanity?
The minimum order quantity for Lawn Turf, Premium Lawn Turf and Meadowmat Wild Flower Turf is 17m2.
Should I flatten the soil before I lay my turf?
You need to create a level surface before laying your turf to ensure a good finish and healthy grass. It is advised that you remove any old grass, weeds and any other plants and roots as well as stones and other debris. Rake the soil to achieve a flat surface before laying garden turf.
Should I lay my turf on wet or dry soil?
What is Meadowmat turf?
Consisting of 34 species of British native wild flowers and grasses, all of them perennials, Meadowmat is the perfect way to bring wild flowers back into our lives.
MeadowMat is a beautiful and low-maintenance alternative to a grass lawn. Like your lawn, it provides year round interest but with delightful changes through the seasons.
Like your flower beds, MeadowMat gives you a range of exquisite flowers but with none of the hard work.
What is the difference between standard and premium lawn turf?
Our standard lawn turf has a broad texture and is great value for money. Our lawn turf is perfect for domestic lawns and amenity areas, commercial landscaping, parks, recreational areas and grass verges.
Premium Lawn Turf is a luxury lawn turf containing a blend of grasses developed for use in prestige family lawns, golf courses, show gardens, and summer sports projects.
When should I lay my turf?
Turf can be laid all year round. The best time to lay turf is any time between mid-autumn and early spring, as long as the soil is not wet or frosty due to cold weather. Turf laid in the warmer months may require more attention such as more frequent watering. You should arrange for live products to be delivered on the day you will lay them. Reducing the amount of time grass turf is stored means significantly less potential nuisance when it comes to installation; certain issues will not have had a chance to rise.
When will I receive my turf?
Your turf will be delivered on your selected scheduled delivery date. We aim deliver between 7am-1pm. If this isn’t possible, our customer service team will contact you to let you know in advance.
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