Here at the Mick George Group, we are currently recruiting a Waste Sales Support Coordinator to join the team.
Location: Mick George Head Office – Huntingdon
Working Hours: Monday – Friday between 8am – 5pm, Saturdays as and when required.
Pay: To be discussed
Benefits:
- NEST Pension operated via salary sacrifice
- Employee Assistance Programme
- Multi-Discount platform
- Company issued PPE
- Cycle to work scheme
- Gym discount
- Recognition scheme
- Long-service rewards
The role will predominantly focus on providing administrative support to the Commodities division and the Contaminated Soils team. The successful candidate will be expected to offer a first-class customer experience by answering inbound phone lines, contacting customers and managing shared inboxes. The role also includes completing a range of administrative tasks, including processing orders and enquiries, supporting invoice and ticket queries, producing reports and assisting customers with portal use
Main Responsibilities
You will work with the Technical Waste Sales Team to ensure tasks are organised, prioritised and completed efficiently. You will communicate regularly with the Technical Waste Director and assist the Contaminated Soils team with enquiries, quotations and supporting documentation. You will also support the Commodities division with the administration required throughout the buying and selling process. Delivering excellent customer service, multitasking, clear communication, sound decision-making and close attention to detail will be central to the role.
- Responsibility for first class customer experience, answering inbound phone lines, calling customers and organising inboxes
- Act as a first point of contact for customers with order enquiries and making sure they are booked on
- Reviewing operations systems to check work is allocated and sharing this information with Sales Team
- Developing relationships with customer accounts to ensure maximum customer retention
- Liaising with internal departments such as transport to ensure best service is received by the customer
- Diary/Inbox management
Skills/Qualifications
- Flexibility to get tasks completed as needed
- Excellent attention to detail
- Ability to work under instruction whilst using own initiative where necessary
- Highly organised with a polite and confident telephone manner
- Highly organised with the ability to work in a pressurised environment
- The confidence and competence to deliver against targets and KPIs
- Effective communicator, influencer & relationship builder
- The written communication skills to produce succinct correspondence and reports
- Ability to identify own development needs
- Good communication skills
- Demonstrate best practice at all times
- Excellent MS Office skills
- Ability to be methodical and flexible in approach to tasks
- Committed to providing first rate service internally and externally
- Driven self-starter, comfortable with working alone and as a pro-active team member
- Ability to prioritise work and manage own diary – amidst challenging demands on time
The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.