Project Facts

Service: Telecoms
Project: Hosted Phone Solution - 10 Users
Location: Cheddington, Buckinghamshire
Client: Waste King Rubbish Clearance
Value:£20,000 - 5 years
waste king gallery mick george telecoms

About

Waste King serves domestic and commercial markets focussing on providing a friendly, efficient, cost-effective service that is environmentally friendly.

In particular, Waste King’s uniformed, Environment Agency-licensed staff take time to ensure that the maximum amount of waste can be recycled.

The Brief

  • Replace aging phone system and switch to new hosted technology
  • Install a phone solution that can be managed internally -  Auto Attendants, Hunt Groups, Music on hold, out of hours messages, holiday planning etc.
  • Ability to record all calls and store on server for 6 months 
  • In depth call analytics and reporting displayed on a dynamic wall board

Location

Testimonials

Our new Telecoms solution is far superior to our previous telephone system, allowing multiple calls in and out simultaneously. With the headsets we can now call hands free, extremely useful when retrieving files and making the necessary notes. We have taken advantage of the in-house training offered, this was very helpful in allowing us to access the full benefits of the system. We are all very satisfied with the new system, it fully meets our requirements and allows DRBS East to continue to provide the excellent service our clients have come to expect.
David Russo, Managing Director, DRBS East

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