Below is a list of FAQ's, that we hope will assist all of our customers in relation to our standard delivery terms.
Cost and Timings
FREE Standard delivery on orders over £50
£3.50 for orders under £50
Smaller items are usually delivered within 5 working days, Monday to Friday, 7.30am - 6pm. Some couriers may deliver slightly earlier or later.
Once your item has left our warehouse, we’ll send you an email with tracking information.
Couriers we use for standard deliveries include Royal Mail, Hermes and DPD.
Larger items, including furniture and appliances, will be delivered by a John Lewis van or one of our approved suppliers.
This information relates to delivery by our John Lewis vans. See Delivery by our approved suppliers for goods delivered by external suppliers.
We cover the majority of the mainland UK with our John Lewis green van fleet, and when you place an order you’ll have the option to pick a delivery date and slot as you’re going through checkout.
Free UK standard delivery takes from 3 working days, and the exact lead time we’ll offer you during checkout depends on your postcode and availability of delivery slots at that time. The delivery slots are:
- 7am - 2pm
- 11am - 5pm (Saturdays only)
- 2 - 9pm
We also offer next day delivery, as well as 2 and 4-hour delivery slots, for an additional fee.
If you live in a Northern Ireland, highland, island or rural postcode, delivery may take longer than 7 working days. We won’t offer you a delivery slot during checkout, but our carrier will contact you after you place your order to arrange delivery. We always aim to deliver your order within 7 working days, but it’s subject to postcode and carrier availability. Check for your postcode in Delivery exceptions section below.
Why is the delivery time longer than I’d expect?
Some of our furniture is made to order - so it’s made just for you and may take time before it’s ready to be sent to you.
We work with various approved suppliers, who help us offer you a wider range of products. These suppliers may offer different delivery times and options. Find more information on delivery by our approved suppliers here. Please wait until your delivery due time has passed before contacting us.
What to Expect on Delivery Day
How will you ensure my high-value item is delivered safely?
High-value items will need to be signed for. We’ll send you an email explaining how to track your item and letting you know when it will be delivered.
If no-one is available, the courier will attempt to leave the parcel with a neighbour. The courier will post a card through your door with further delivery instructions if they're unable to complete delivery or if they leave the parcel with a neighbour.
The courier will attempt to make delivery and obtain a signature up to 3 times before the parcel is returned to our warehouse.
Can you notify me when you’re on your way?
For large items being delivered by our John Lewis team, our delivery team will call you at any time up to 30 minutes before they arrive on your delivery day. We unfortunately can not offer any other advance insight into your delivery time on the day.
Will your delivery team put my item in the right place?
For delivery of large items, our delivery team will put your item in the room of your choice.
Will your delivery team take the packaging away for me?
If your item is being delivered by a John Lewis delivery team, they’ll gladly remove packaging at your request.
Access for my Delivery
I’m worried the item may not fit through my door.
If the item is listed as fully assembled on the product page, before you make your order, check the item’s measurements (also on the product page) against those of your door. You might also find our Measuring up for furniture guide helpful.
You may need to arrange for your door to be removed to enable delivery for very large items, as neither we nor our approved suppliers are able to offer this service.
Some large items may be easier as they’re flat-packed for self assembly. This information is shown on the product page.
If you’re unsure the item you’ve ordered will fit through the door, please call us to discuss your concerns on
0345 604 9049, with your dimensions to hand.
I live up several flights of stairs. Do I need to tell you?
This shouldn’t be an issue, but if you suspect our delivery team may struggle to deliver to your address, call us to discuss any concerns on 0345 604 9049 as soon as possible after placing your order.
Help with my Delivery
My item is now out of stock, but I’ve paid for it. What shall I do?
If your item is out of stock, we’ll email you to let you know. If you’re happy to wait and the item comes back in stock within 28 days, you’ll be billed and the item will be shipped to you. If it’s still not available within 28 days, your order will be cancelled and you’ll be refunded.
If you’re not happy to wait, please contact Customer services to cancel your order.
There’s been a mistake with my order, or it hasn’t yet been delivered - what should I do?
If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, call our Customer services team for assistance on 0345 604 9049, 7am - midnight, 7 days a week.
If your order is being delivered by one of our approved suppliers and it’s overdue, please contact our Customer services team who will be able to contact the supplier on your behalf. Please note though, that the opening hours of our Customer services team may be different to those of the supplier.
Deliveries of Multiple Items
I’ve ordered several items at once. Will they all arrive together?
Your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries.
If you order items with both 5 and 7-day despatch times, we'll deliver them separately.
Please wait until your delivery due time has passed before contacting us.
Delivery Exceptions and Restrictions
Do you deliver to BFPO addresses?
Sorry, we can't currently deliver website orders to BFPO addresses, but our Export department at John Lewis Oxford Street may be able to help - make an enquiry here.
Do you deliver to Northern Ireland, the Channel Islands, the Isles of Scilly and the Isle of Man?
We deliver to most postal areas in the UK including Northern Ireland. However, geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.
We now deliver a range of products to a number of countries outside the UK, including the Republic of Ireland - see the section on International delivery.
Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
Larger item delivery timescales to remote areas
There are a small number of postcodes, usually in remote areas, where we cannot guarantee delivery within our usual timescale and can not offer next day delivery. Items will sometimes take more than 7 days; this is due to limited courier availability in these areas. Our courier will call you to arrange delivery after you’ve placed your order.
Restricted postcodes Include: