Project Facts

Service: Telecommunications
Project: Hosted Phone Solution - 11 Users
Location: Ramsey
Client: Serjeant and Son Solicitors
Value: £15,325
Period: 5 Years
Serjeant and Son Solicitors

The Brief

- Serjeant and Son (SAS) were looking for a partner they could trust to help them get all the telecoms set up in the new office they were moving into. Mick George Telecoms project manages the entire process enabling SAS to have a seamless transition to the new building.

- Mick George installed new lines and new fibre at the new premises and made sure that SAS retained the fax number and main incoming number that was published on all there marketing material.

- Being a law firm, it was important for SAS to have the ability to record calls. Mick George have the perfect solution for this that enables all calls to be stored for up to 6 months. After 6 months you can download the file and store.

-A full training program was scheduled by Mick George in order to train SAS on the web-based portal to enable them to have complete control over the telephony.

About:

Serjeant and Son are a Solicitors firm based in the historic market town of Ramsey. They have strong ties in their local community, and providing legal services locally and nationally. Their aims are to offer a high quality service, give clear practical advice, and cost effective solutions.

Location

Testimonials

Our new Telecoms solution is far superior to our previous telephone system, allowing multiple calls in and out simultaneously. With the headsets we can now call hands free, extremely useful when retrieving files and making the necessary notes. We have taken advantage of the in-house training offered, this was very helpful in allowing us to access the full benefits of the system. We are all very satisfied with the new system, it fully meets our requirements and allows DRBS East to continue to provide the excellent service our clients have come to expect.
David Russo, Managing Director, DRBS East

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