Project Facts

Service: Telecoms
Project: Hosted Phone Solution - 2 Users
Location: Haverhill, Cambridgeshire
Client: Saffron Shutters and Awnings
Value:£2,700 - 5 years
saffron shutters and awnings


Based near Cambridge and covering the South East of England. Saffron Shutters and Awnings is a family run business and offers a range of awnings, decking, outdoor products and plantation shutters for both residential and commercial projects. They pride themselves on product knowledge, experience, excellent customer service and value for money for their clients.

Reasons for switching

• Saffron SA already used a VoIP solution but they were paying way over the odds for it.

• Mick George Telecoms have provided a better solution, at a fraction of the cost

• The client likes the Hosted-Voice Select web-based portal where they can log in and make any changes to the phone system, upgrading contact lists, changing sales greetings - all very straight forward to action.

• The client liked the fact that there was no upfront cost, and that a full survey, onsite installation and unlimited training is included.


Our new Telecoms solution is far superior to our previous telephone system, allowing multiple calls in and out simultaneously. With the headsets we can now call hands free, extremely useful when retrieving files and making the necessary notes. We have taken advantage of the in-house training offered, this was very helpful in allowing us to access the full benefits of the system. We are all very satisfied with the new system, it fully meets our requirements and allows DRBS East to continue to provide the excellent service our clients have come to expect.
David Russo, Managing Director, DRBS East

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