Call Volumes and Delivery Timescales
We are currently receiving extremely high demand for our products and services.
While we are doing everything we can to keep to our delivery commitments, as well as prioritising the well-being of our employees and customers, it is expected that in some cases there might be minimal delay in receiving your order.
Each of our products and services have differing lead times as indicated at the point of ordering. Please note as stated, these are estimates for guidance only. We will endeavour to meet the time frames referenced, but current demand could see some deliveries slightly delayed.
We appreciate that many customers will understand the current predicament presented to us by these challenging times and will remain patient. Rest assured, we will deliver at the earliest convenience.
Please refrain from calling for delivery timescales, as it is will only put further pressure on a restricted workforce which will likely create more delays.
NOTE - Skip Hire bookings remain on schedule, as per the selected day for delivery. We cannot confirm exact time slots. Please expect delivery between 7am - 7pm on the day selected.
If you need to contact our Customer Service department about a delivery date, you may be better to do so by email - firstname.lastname@example.org, detailing your query, order number and contact details. A representative will do their best to get back to you within 48 hours.
For all bulk bag deliveries, we will call you 24 hours before we are due to deliver. If you are not in the position to wait for your delivery then please email email@example.com and we will do what we can to best resolve the situation.
Due to current circumstances, we are experiencing higher call volumes than normal. Our call operatives are working hard to ensure all customer queries are dealt with quickly and appropriately. We would ask that you remain patient during this period.
Remember, much of the service information that you may require can be found online. You can even complete bookings for Skip Hire, Bulk Bags and small loads of loose Aggregates, online.
Although call times are longer than normal, please be assured that we’ll be with you as soon as possible.